Shipping & Delivery

When your order will be ready for fulfillment, you will receive a Shipping Confirmation e-mail. From that moment, our partner FedEx International Priority will deliver the goods within 24 hours in most Western countries and in 2/4 days in all other countries. Our Shipping Confirmation e-mail will contain a tracking number and a link to FedEx website where you will be able to check your delivery status.

We remind that most products on this website are not mass produced but unique handmade crafts. Out of stock items production may cause delays in order deliveries. MaskedArt cannot be held responsible for any of such delays. Please ensure to give us considerable notice for processing your order in time. Products not in stock at the time of ordering will be automatically back ordered.You will be informed by e-mail about the shipping date preview.
Shipping costs will be calculated and added to your cart before you proceed to payment. Please always remember to specify your shipping address when is different from your billing address. No shipments to P.O. box addresses.
Overseas Shipping. Customers outside of the EU
We do not take responsibility for customs duties levied on the merchandise. Goods sold by MaskedArt.com that are dispatched to addresses outside of the European Union are generally not subject to EU V.A.T. When ordering goods from MaskedArt.com for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from MaskedArt.com, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

Customer Service
We are committed to customer satisfaction and always strive to create a valuable experience for all visitors. We value our customer's time and never shy away from going the extra mile to deliver quality in every aspect of our business. For all your queries please contact us