How to buy

First Time Visitor?  Our online store is simple and easy to use!

Follow the 3 steps below

  • Just Add the products in the basket viewable on right top
  • Click Checkout
  • Follow the instruction till you finish the process of your order ( fill in Shipping Details, select Payment Mode and Submit )

When you select Paypal as a mode of payment, you will be redirected to a Paypal's secure payment page. On Payment page select Credit Card type, fill in card details. If your shipping address is different from your billing address please specify. Your order will only be accepted if you supply us with a specific and accurate delivery address.

We can only accept orders from persons aged 18 years or older.

Buying handmade and unique products
We remind that our products are exquisitely handmade, one piece at a time, in the respect of its ancient tradition, so you will not receive an identical copy of the picture on line. Minor discrepancies in the final product are not considered as defects but testify its quality and uniqueness as a handmade craft.

Payment Methods
We accept payment by Credit Cards through PayPal. If you prefer to pay by Money Orders (minimum order 100 USD or Euro), or Banker's Draft (minimum order 100  USD or Euro) please contact us.

Shipping & Delivery
Shipping costs will be calculated and added to your cart before you proceed to payment. When your order will be shipped, we will send to you an e-mail providing a tracking number that will allow you  to check your delivery status. No shipments to P.O. box addresses. Most products on this website are not mass produced but unique handmade crafts. Hence any delay in production may in turn cause delays in order deliveries. MaskedArt cannot be held responsible for any of such delays. Please ensure to give us considerable notice for processing your order in time. Products not in stock at the time of ordering will be automatically back ordered. You will be informed by e-mail about the shipping date preview. Find more info about Shipping & Delivery

Overseas shipping
We do not take responsibility for customs duty levied on the merchandise.
Customers outside of the EU: Goods sold by MaskedArt.com that are dispatched to addresses outside of the European Union are generally not subject to EU V.A.T. When ordering goods from MaskedArt.com for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from MaskedArt.com, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

Customer Service
We are committed to customer satisfaction and always strive to create a valuable experience for all visitors. We value our customer's time and never shy away from going the extra mile to deliver quality in every aspect of our business. For all your queries please contact us